FAQ


Frequently Asked Questions

Question:  Should I repair or replace my malfunctioning appliance?
Answer:  Generally, older appliances are more durable and longer-lasting than the newer products being made today. Modern models have wonderful features, but often need more maintenance and repair that their older counterparts. It is wise to get an estimate for repair before replacing an appliance. The general rule is to not exceed 40% of the total replacement cost for the new product, tax, delivery, extraction and disposal of the old appliance, etc.

Question:   The spring broke on my oven door.  Do I need to get it repaired right away?
Answer:   Don’t ignore broken oven doors. Ovens are not furnaces, and are not connected to a chimney to vent dangerous combustion gases outside. A broken door will not allow the oven thermostat to acclimate or shut off, so carbon monoxide continues to be produced from the continued combustion rather than stop. Although a broken door may seem minor, it is actually potentially deadly.

Question:  Is it really important to clean the condenser on my refrigerator?
Answer Absolutely! Virtually all manufacturers recommend it be done once a year or more as noted in the owner’s “Care and Use Manual.” It saves electricity, minimizes bio concerns, and ultimately helps extend the life and productivity of the refrigerator.

Question:  Why do my clothes take so much longer to dry than they used to?
Answer:  Although there could be a malfunction inside the dryer preventing the proper heat from being attained, many times the problem is as simple as having the dryer vent cleaned properly and professionally. As well as being inconvenient, this build-up of lint is a potential fire hazard, and should not be taken lightly. Vent cleanings should be performed on a regular basis for both safety and drying efficiency.

Question:  After self-cleaning my oven, the door will not unlock.  Should I force it open?
Answer:  No! There is a safety temperature control that governs when it is safe to open the door. Allow some time to pass. It should open up after it cools down. If, after several hours, it still won’t open, call for service.

Question:  My oven/cooktop knob will not turn.  Should I force it?
Answer:  No. If gas burner valves start “grinding,” turning hard, or breaking the knobs, we can often repair the valves before they require total replacement.

Question:  Can bacteria really survive wash cycles in my washer?
Answer:  Yes, unfortunately they can. That’s why it’s important to understand the proper temperature activation and lifetime of the detergent you use. Check the soap manufacturer recommendations on the back of the box. Typically temperature activation is around 72 degrees F, and the lifetime of the soap while sudsing is 15-20 minutes. Temperature of the water is important and should not be ignored! Cold temperature refers to about 70 degrees F, not 40 degrees F! So in the winter, the cold water supply may fall below activation temperature, resulting in no cleaning action at all! In this case, medium temperature may be needed instead of cold in your area during the winter. Also, after laundry is completed, many experts recommend that you run an empty bleach cycle to kill the remaining potential bacteria, and an extra rinse cycle to get rid of the bleach fully.

One other note about washers… NEVER overload a washer! This puts stress on its motor and transmission. One time is enough to do irreparable harm. Imagine towing a semi-tractor with your Ford Escort. The Escort might survive that single event, but the material stresses have killed the life of the vehicle. Blue jeans and cotton towels are the “semi-loads” of the laundry world.

Question:  My range keeps making a “clicking” sound even when I am not using it, what should I do?
Answer Unplug the appliance or turn off the power source immediately at the fuse or circuit breaker, then call for service. It is also possible that there was a spill, and that the components are wet. In this case, the clicking may stop when they dry out.

Question:  I burnt popcorn in my microwave, and the smell won’t go away.  Can I get rid of the odor?
A:  Yes, according to Linda Cobb, the Queen of Clean, place vanilla extract in a bowl and microwave it for 30 seconds. Leave the door closed for twelve hours. Remove the vanilla and wipe down the inside of microwave. The smell of popcorn should be gone.

Question:  My dishwasher works fine, but the inside is starting to look rusted, what do I do?
Answer To remove rust from the inside of a dishwasher, fill both detergent cups with Tang Breakfast Drink and run it through a normal cycle. When doing this, do not put detergent or dishes in the dishwasher. If the rust is really bad, several treatments may be required.

Question:  Are there any foods that I should not put in my disposal?
Answer:  Yes, do not grind bones or celery in your disposal!